1. Do you carry the same merchandise on line as you do in your store?
   Answer – We do not sell anything online that we do not carry in our store, but some items are available only at our store. Items such as flowers, live plants, garden items and other select merchandise are available only at Jayson Home & Garden, 1885 N. Clybourn Ave., Chicago IL 60614. Please come in to visit us whenever you come to Chicago.  Click here for a map.
2. What guarantees do you offer on the products you carry?
   Answer – We stand behind the quality of our products. Each of our products carries a different guarantee depending on the manufacturer. Please email us at question@jaysonhome.com with questions on specific products.
3. How do I learn more about a product that you show online?
   Answer – The best way to learn more is to email us at question@jaysonhome.com. You can also call us at 800-472-1885.
4. How often do you add items to your inventory?
   Answer – We are constantly adding new product to our store and online. To stay abreast of new additions, join our email list located in the bottom of any page on our website.
5. If I have questions, can I call?
   Answer – Absolutely. Call us at 800-472-1885. A salesperson will be available to assist you during store hours.
6. What are store hours?
   Answer – Monday & Thursday 9am-8pm
   Tuesday, Wednesday & Friday 9am-6pm
   Saturday 10am-5pm
   Sunday 11am-5pm
7. Is there a way to see what the fabric on an upholstered item will look like in my home?
   Answer – We will be happy to send you a cutting of the fabric(s) you’re interested in. Simply send us an email at question@jaysonhome.com.
8. What is the construction of your upholstered furniture?
   Answer – Click here.
9. How are your casegoods and tables made?
   Answer – Click here.
10. Where do you deliver flowers?
    Answer – Jayson Home & Garden delivers throughout the Chicagoland area. Call 800-472-1885 to place an order.
11. Are you hiring?
    Answer – We are always looking for talented people to join our team. Email your resume to careers@jaysonhome.com.

Shipping:

1. How soon will my product arrive at my home?
   Answer – Depending on the item and your location, we offer standard delivery that should arrive to you within 7 business days, express delivery that will arrive in 3 days and freight service for larger items that takes approximately 14 – 21 days.
2. I received my items but they are damaged; what do I do?
   Answer – If you notice the damage while the driver is there, please mark the item damage and refuse shipment. Please write, “damaged” on the area where the driver asks you to sign your name. When the item is returned to us, we will credit you accordingly. If you only notice the damage after the delivery driver leaves, please send an email to neil@jaysonhomeandgarden.com stating your name and invoice number that you will find on the invoice enclosed in your packaging.
3. Who do you use to ship?
   Answer - Jayson Home & Garden uses UPS to ship most of our merchandise, but larger items will be sent using the most reliable, efficient freight company for your destination.
4. Do you ship internationally?
   Answer - Yes! We do ship internationally, but we are not yet able to process international orders online. Please email questions@jaysonhome.com for international shipping quotes and information or call 773.248.8180 during business hours to place an order.

Return policy:

1. What is your return policy?
   Answer – Any item in our Accessories or Lighting sections can be returned for a full credit as long as we receive the item back to Jayson Home & Garden no later than 30 days from the day you placed your order. Shipping charges are not refundable and will be deducted from your credit. For a full merchandise credit, please follow this procedure:
   1. Package in original packaging or in a way to ensure safe transportation. Include a copy of your invoice (invoice was in the box with your item) and send to:
      Jayson Home & Garden
      Attention: Returns
      1885 N. Clybourn Ave.
      Chicago, IL 60614
   2. We will inspect the return and issue a credit on the same card that you used to make the original purchase.
   3. Be sure that you ship the item back so we receive it within the 30-day window. We will not refund any merchandise received more than 30 days from date of purchase.
       
2. Can Holiday merchandise be returned?
   Answer – Because merchandise purchased specifically for holidays is time sensitive, we can take returns only if they are received back in original condition no later than ten days from your date of purchase. We cannot accept returns of holiday specific merchandise after the associated holiday has passed. Please see procedure above for details on where to send.
3. Can furniture be returned?
   Answer – We will accept returns on furniture that are in their original condition, but outgoing shipping charges and return shipping charges are not refundable and will be deducted from your credit. For full credit on a piece of furniture, please follow this procedure:
   1. Contact Jayson Home & Garden within 14 days of receiving your item. You may contact us at 800-472-1885 or via email returns@jaysonhome.com so that we can arrange for the item to be shipped back to our warehouse. We must be contacted within the 14-day window or we will be unable to honor the return.
   2. We will arrange to have the item picked up at your specified location using the most efficient shipping method and an assigned freight company will contact you to coordinate pickup.
   3. The piece will be picked up and returned to our warehouse where we will inspect it and issue a credit accordingly. Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been wrapped and protected as well as possible.
4. Can sale items be returned?
   Answer – Items discounted on our website will be treated as standard purchases and returns will be dealt with as such.
5. What if damage occurs during shipping?
   Answer – We inspect every piece of merchandise before it leaves our hands, so please contact Neil Goltz as soon as possible at neil@jaysonhome.com if you receive your package with any visible damage. Neil will contact you to set up return of damaged items.